This Agreement was last modified on 18 February 2021
What is on the menu?
The menu that is found via our website showcases our meal offerings. We also strive to introduce new dishes from time to time and popular dishes do come back to cater the popular demand of our customers.
What are our delivery time and days?
We’re open for deliveries Mon-Sun from 10am to 9pm for deliveries to KL and PJ and Tue-Sun from 10am to 6pm for deliveries to Klang and Shah Alam (closed on Mondays).
How do I place an order?
1. First, create an account in our website https://www.threetigers.com.my
2. Sign up and create an account
3. Enter your delivery address and choose your delivery date and time
4. Feel free to browse the menu.
5. Confirm your order
Can the food be left at reception?
We can leave the food at reception at your request. Our rider will send you a photo of the meal (with a location and time-stamp) as proof of delivery. The meals dropped off at requested areas will be left at your own risk.
To arrange for meal drop-offs at the reception, put a note at the instruction form during checkout.
Can the delivery rider come up to my floor?
Our riders can come up to your floor, under certain circumstances: Residential buildings. Riders will deliver to your floor. Commercial buildings. Riders can’t deliver to your floor as there may be many restrictions on delivery riders parking out front as well as issues with the building’s security. But do let us know if your office building is delivery friendly.
Can the rider wait for me at this area?
Unfortunately we don’t encourage our riders to wait at meeting points as it could delay other deliveries.
But you’ll receive an SMS when the rider is about 5 minutes away. The rider will then call you to finalise the meal drop-off so you need only come down once the meals are near.
Do you deliver to my location?
You can see our delivery area from our website. Then key in your postcode at search bar.
* We do deliver outside our coverage area, with a minimum order of 15 box meals.
I received the wrong dish/box?
We’re truly sorry this happened to you. Please send us a whatsapp message with your order number, send a photo of the meal you received and we’ll take care of the rest.
I didn't receive my food!
We’re truly sorry this happened to you. Please give us a call and we can find out what happened to your meal and how we can get it to you as soon as possible.
A few things can go wrong with deliveries. But in most cases we would inform you well in advance if there are problems with deliveries. We usually call, SMS and finally email you during delivery or if we encounter problems. So if you have a missed call, that might be us.
Can I change my address and how?
Yes. You can change your address. We recommend notifying us of any delivery address changes at least 2-3 hours before your food is due to have been delivered. If you notify us of an address change at the last minute it may not be possible to make the change.
To change your address:
• Provide us your name, email address, and order number
• Let us know the new delivery address
Once we have updated the address in our system we will let you know that the delivery will now be sent to the new address.
How do I cancel my order?
Don’t fret, if you have ordered in advance, you can cancel your order 1 hour before your selected time-frame. You can also cancel deliveries for the next day or any future date.
• Email address / Phone number / Order number
Keep an eye out for a confirmation email to notify you that the cancellation has gone through/p>
How do I request to refund my order?
You can request for a refund if you’ve faced an issue with payment or had to cancel an order at the last minute. All you need to do is contact us and we’ll get back to you as soon as possible.
• FPX Bank Transfer
I need invoices/ receipt for my order!
Please email us at email@example.com along with your order numbers. One of our Customer Service will be glad to follow up with your request as soon as possible.
I have a reward code. How do I redeem?
You can redeem your reward code via our website (at the checkout page)
May I request for changes / customise my order? i.e make it less spicy?
Unfortunately it’s not possible right now.
There’s a limitation in our capacity and system, so we aren’t able to accept individual customisation requests at the moment.
I want to share feedback about my meal
I want to share feedback about my meal
We’ll get right back to you should you need help or further explanation
The food I received is different from the picture on the app/website
While we try our very best to make sure that they are the same, they do vary at times for delivery purposes. The pictures displayed on our website are for illustration purposes only and actual representation may vary upon delivery.
Is Three Tigers certified Halal?
We are still in the application process to get an official Halal certification. Our kitchen is however alcohol-free, pork-free.
This Agreement was last modified on 18 February 2021
You may order meals, and other products available at the website, and we will do our utmost best to make deliveries on the specified time and date you select delivered to your home or office. Orders must be received before the specified cut-off time for that given product which will be shown as you proceed through the ordering process. You shall review your order carefully before placing it, we shall not be held responsible for any failure to do so or changes after the order is made to the time, delivery address or items.
We may however, in our sole discretion, choose to not process or to cancel your orders in certain circumstances. This may occur, for example, when the meals or products you wish to order is no longer available, out of coverage for delivery, or in other unforeseen circumstances such as operational outages. We will not charge you in these cases or refund the charges for orders that we do not process or cancel.
While we endeavor to provide accurate description of the products and/or services offered on the website, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability or suitability of the information and materials found or offered on the website, and the pictures shown are for illustration purpose only.
You acknowledge that such information and materials are provided on ″as is″ and ″if available″ basis, and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the website generally.
In the event of unavailability of certain ingredients, we will replace with similar ingredients while preserving the quality of the meals without update. While we attempt to identify ingredients that may cause allergic reactions for those with food allergies, we however do not make representation on the same and there is always a risk of contamination. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, dairy, seafood, shellfish and gluten.
We endeavor to ensure and maintain a high quality and hygiene of the meals prepared for you, if however in the unlikely event that you found the meals delivered are not in good condition or contained items that do not belong therein, please do not consume the said meal but to contact us for a refund. We reserve the right to issue such full and partial refunds and any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. We may request a photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and other information.
Please refer to our delivery information page for the delivery area covered and we may engage third party service provider to ensure delivery of the order within the time slot selected. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omissions or misconduct caused by such third party service provider.
Your order will be delivered at the timeslot selected and we endeavor to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver.
If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will: (i) if online payment has been made, refund you the cost of such order or credit the cost of such order to your account balance which can be applied to your next order, at your option. The processing of the refund may take up to twenty (20) working days.
You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.
We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.
To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery.
All prices are in Malaysian Ringgit (MYR) unless otherwise stated. The prices are correct as shown on the website, and are inclusive of applicable tax and delivery charges unless the delivery address is not within the delivery area or minimum order/basket size requirement shall apply. We reserve the right to review the prices from time to time. Payment can be made online (via Paypal, FPX bank transfer, CIMB Clicks, Maybank 2 U, RHB, Boost, Graypay, debit or credit card payment) or cash on delivery.
We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. Payment may also be made by using vouchers or account credit.
Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 2 hours in advance. In the event of cancellation, we may credit the cost of such order to your account balance which can be applied to your next order. We are not liable or responsible for the time of an outside delays in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.
You may cancel an order without charge at any time before we have confirmed your order (a "Confirmed Order") or received a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately, via our website. If we have not confirmed your order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.
We may notify you that an order has been cancelled or if an item because unavailable at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
When ordering through the website, you are required to provide certain information or to register for an account, and information required includes your name, email address, credit card number, phone number and delivery address. You warrant that you have the legal capacity to use and to order through the website. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. If you have reason to believe that your account is no longer secure, then you must immediately notify us at firstname.lastname@example.org. We reserve the right to terminate or suspend your account at anytime if we believe there is unusual activity on it.
We shall take all commercially reasonable measures in securing your orders and personal details, and will ensure that said details are retained only as long as necessary for the transaction and for the provision of the products and services to you. However, in the absence of fault on our part, we shall not be held liable for any loss that you may suffer in the event unauthorized access by third party to any data provided when accessing or ordering from the Website or the App unless we have been proved to be negligent in securing the information provided.
You authorize us to use, store or otherwise process your personal information in order to provide the delivery of the order to you and for marketing and credit control purposes (″Purpose″), including but not limited to calling the provided number for promotional purposes. The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the delivery of the order to you.
By using or ordering via the website, you acknowledge and agree that the use of the website is at your own risk and the maximum extent permitted according to the applicable law, in no circumstances, shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use the website, or any application or material on any site linked to this website (including but not limited to any viruses, bugs or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of the website by unauthorized third parties. All express or implied warranties or representations are excluded to the maximum extent permitted according to the applicable law.
We disclaim any and all liability to you for the supply of the delivery and products to the fullest extent permissible under applicable laws unless the loss or damage is due to our willful misconduct, or gross negligence. This however shall not affect your statutory rights as a consumer under applicable laws. In the event that we are found liable for any loss or damage, such liability is limited to the amount that you have paid for the relevant products. We shall not be liable for any consequential, indirect or special damage, howsoever arising.
In the event of reasonable belief that there exists an abuse of promotional event and/or suspects instances of fraud, we may cause the suspected user to be blocked immediately and reserves the right to refuse future services. Additionally, should there exist an abuse of vouchers or discount codes, we reserves the right to seek compensation or damages from any and all violators. Any promotions or offers are subject to our sole discretion and may be withdrawn at any time and without prior notice.
The website may include content, information or links to third parties or third party sites. We shall not be held responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations. The links may be accessed at your own risk and we make no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Website or the App. You agree to hold harmless and relieve us from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.
You agree to indemnify, defend and hold us harmless from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any use of the Website or the App, or as a result of violation of this Terms and Conditions by you or through use of your account.
All intellectual property rights in connection with the website (including but not limited to, the recipe, design, layout, look, text, appearance and graphics) are owned by us and must not be reproduced without our prior written consent. You may for your own personal use, to print and download the materials or bookmark or share links directing others to the content on the website, provided that you do not modify, reproduce or republish any content either online or offline, without our consent.
You are not allowed to use or launch any automated system or program in connection with our website or its online ordering functionality. You may not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submission to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
We reserve the right at our sole discretion to vary, modify and make changes to these Terms and Conditions from time to time, and any such variations shall become effective once posted on the Website and the App. You agree that the continued use of the website indicates your acceptance of the modified Terms and Conditions.
If any provision of these Terms and Conditions shall be deemed invalid, illegal or unenforceable, such provision shall be deemed deleted without affecting or impairing the remainder of the Terms and Conditions which shall continue to be in force.
We may subcontract any part or parts of the services or products that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
You can ″apply″ a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is ″redeemed″ against an eligible order, or expires (whichever is sooner).
Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or use only at a particular menu item. If conditions apply they will be stated when we offer the Voucher.
Some Vouchers are only available to new customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new dahmakan account and will be redeemed when the Customer places their first eligible order. Three Tigers reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address and phone number already on our system.
Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied. Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer. If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first .
Vouchers cannot be redeemed in conjunction with any other Three Tigers offer.
If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers. We reserve the right to not honour the voucher code if we believe the above terms and conditions have not been met.
This Agreement was last modified on 18 February 2021
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address and phone number. When you browse our store, we also automatically receive your computer″s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We may send you emails about our store, new products and other updates. By signing up, you also consent to receiving promotional calls on the provided phone number.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All information on our website is encrypted using secure socket layer technology (SSL) and stored with a AES-128 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact firstname.lastname@example.org.
We offer fast delivery to the delivery area shown in the map below - and there is no minimum
order value or number of boxes!
We still deliver outside of the delivery area for orders greater than 15 boxes.
For enquiries, please go to our contact us page.